and it was never "redelivered" as promised. Not one can explain why we are not getting the paper and now it is after 3:00 P.M. I c ontacted and chatted with three different agents today. telling e that they "apologize" and that they will send in a note to have the paper "redelivered" ( however it was never delivered) and that they have until 2:00 to do so. The agents continue to string me along until 2:00 P.M. The second Sunday I reported it and this Sunday did the same. The first week I just asked for credit thinking it may be a glitch. I did not receive my paper for three Sundays now in a row. The delivery has been late and poor at best and seems to not exist, at worst. I have a subscription under my ame with the ** Times for home delivery from Fri through Sunday. However, as a good faith gesture, we have refunded the last 2 payments for the News subscription under email address ***************************, back to Paypal. It is the responsibility of customers to inform us if they are not receiving the service they are paying for, wish to end it, or are paying for services they did not authorized, in a reasonably timely manner. According to our records, the accounts were started by the customer, and since we rendered the service expected of us, we must expect payment for that service. Therefore, it was safe to say that they belonged to 2 different individuals. Please be advised that we are unable to issue the refund requested. I am tired of being treated poorly as a customer by this **********************. There had been no credit applied to my account for $153.06, nor did I receive a refund amount for $102.00, despite of the contents of ******'s email. There is also a copy of an email I received from ****************, another supervisor. The amount that I am owed is incorrect in the email from ************ was told the correct amount several times, yet writes $ ******. I have attached some supporting documents. I am simply looking for a refund, either to my account, or as a personal check. I believe there are some unethical practices here. I am tired of spending time on the telephone trying to resolve this matter. The customer service agent told me, "perhaps the bank won't show this as a credit yet." I was then transferred to a supervisor, who said she would escalate the situation. This absolutely had not happened, I have been onto my bank statement several times checking if this refund had posted on my account. I was told that my account had been refunded $102.00. I was on the telephone for 35 minutes, and was given a variety of answers as to what was going on with the case. I called the New York Times again on May 5th. This amount was to be credited to my account on May 4th. I am currently owed $ ****** from this institution. I brought this to NYT customer service attention several **********************, spending over 3 hours on the telephone attempting to resolve the issue. I was consistently charged a higher amount than what had been agreed upon (while talking to an agent on the telephone), for a New York Times subscription.
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